Frequently asked questions

Everything you need to know about MightyLoyalty and digital stamp cards.

Frequently asked questions

What is MightyLoyalty?

MightyLoyalty is a digital stamp card (loyalty) platform for local businesses like cafés, restaurants, and salons. Instead of a paper punch card, your customers scan a QR code to open a branded loyalty card right in their browser, with no app download, and collect stamps toward rewards while you track everything in one owner dashboard.

Do my customers need to download an app?

No. Customers scan your QR code and the loyalty card opens instantly in their browser, no App Store, no Play Store, no friction. They can optionally save it to their home screen as a PWA for quick access, but it is completely optional.

How long does setup take?

Setting up in the portal usually takes about fifteen minutes: your logo, your stamp goal and reward, tiers if you want them, then the QR poster to print. No developers and no technical skills needed, and if you would rather not do it alone we will set it up with you on a call.

Is it always one stamp per visit?

One stamp per visit is the default, and it is what most cafés and restaurants run. You can also set the card to one stamp per item, where staff type the quantity when they scan, so three coffees are three stamps, or one stamp per fixed amount spent, where staff type the ticket total and the card works out the stamps. The rule is set per business in the owner portal and can be changed at any time, on any plan. Visits are still counted on their own, so tiers, streaks and visit history stay honest whichever rule you pick.

Who is the data controller, and where is the data processing agreement?

You are the data controller for your customers' personal data and we are the data processor. Message us before you go live and we will send you a data processing agreement to sign, including the list of sub-processors. Data is stored in the EU. Your customers give their own consent when they join, and marketing messages to them require a separate consent that is collected at signup.

What happens if I stop using MightyLoyalty?

You can export your full customer list from the owner portal at any time, including while you are still a customer, so you are never locked in by your own data. If you leave, we close your address and delete your data. We never sell your customer data and we never market to your customers.

Can I try before I commit?

There is no free trial. The subscription starts straight away, and we would rather say that plainly. What there is instead is no binding period: it costs 99 DKK to find out whether your guests use the card, with no add-ons unless you pick them, and if it does not work you cancel in the portal in two clicks. You can also open our live demo at loyalty.maiya.dk, which is our own restaurant, before you decide.

What is the difference between Pro and Standard?

Standard (99 DKK/mo excl. VAT) is the loyalty program itself: unlimited members, your own branding and subdomain, a stamp card, tiers, offers, the spin wheel, analytics on visits and rewards, CSV export of your member list, five staff logins, and email support. Marketing features are add-ons you switch on one at a time, from 19 DKK a month each: email marketing, push and announcements, referrals, birthdays and streaks, guest feedback, extra staff seats, automations, and advanced analytics. Pro (249 DKK/mo excl. VAT) includes all eight, so from about four add-ons it is the cheaper way to buy them. Both plans include unlimited members and unlimited stamping, so the price does not rise as your program grows. Pay for a year and two months are free.

Does it integrate with my POS system?

No, and that is deliberate. MightyLoyalty never touches your point of sale, so you do not have to switch tills, buy a module, or call your provider. Staff stamp from a dedicated scan screen on any device beside the register. The trade-off is that the program does not read the ticket amount automatically: if you stamp per amount spent, staff type the total on the scan screen.

How do customers redeem rewards?

When a customer hits their stamp goal, a reward is automatically unlocked in their wallet. They show the reward to a staff member who confirms it in the admin panel. It takes a few seconds. If the connection drops mid-service the action is queued and sent when you are back online, so nothing is lost, but confirmation is not instant while you are offline.

Can I change my plan later?

Absolutely. You can upgrade or downgrade between Standard and Pro at any time from the owner portal. Changes take effect immediately, and you are only billed for the time you are on each plan.

How do I get support?

Everyone can reach us on WhatsApp at +45 91 71 74 53 or by email at info@mightyloyalty.dk. Pro customers are answered first when there is a queue. We are a small team, so you are talking to the people who built it.

Is it available in multiple languages?

The customer-facing card ships in English, and you can rewrite the text your customers see, in your own language, from the owner portal. It is per-string custom copy rather than a full translation layer, so plan on writing those lines yourself. The owner and staff screens are in English. Proper multi-language support is on the roadmap.