Terms of Service

These Terms of Service apply to businesses ("owners") that subscribe to the MightyLoyalty platform. MightyLoyalty is provided by Mighty Games Nepal (CVR 46350693). By creating an account or taking out a subscription, you accept these terms. Please read them carefully, as they form a binding agreement between you and us.

Introduction and acceptance

These Terms of Service (the "Terms") govern your use of MightyLoyalty as a business owner. MightyLoyalty (the "Service", "we", "us", "our") is provided by Mighty Games Nepal, CVR 46350693, which can be reached at info@mightyloyalty.dk . By creating an account, completing a sign-up or taking out a paid subscription, you confirm that you have read, understood and accepted these Terms, and that you are authorised to enter into this agreement on behalf of your business. If you cannot accept these Terms, you must not use the Service. These Terms apply only to business owners subscribing to the platform. End-customers who use an owner's loyalty app are covered by a separate privacy policy within that app.

Definitions

In these Terms, the following words have the meanings set out below: The Service: the MightyLoyalty platform, including the administration dashboard, the branded PWA and related features, which we make available through mightyloyalty.dk and associated subdomains. Owner / subscriber: the business or self-employed trader that creates an account and subscribes to the Service. Also referred to as "you". End-customer: a consumer who uses the owner's loyalty program to collect stamps and rewards through the branded PWA. Branded PWA: the branded progressive web app we generate for the owner, where the owner's end-customers collect stamps and redeem rewards. Subscription: the chosen plan (Standard or Pro) that provides access to the Service in return for recurring payment. Data Processing Agreement (DPA): the agreement that governs our processing of personal data on the owner's behalf.

Eligibility and account responsibilities

The Service is intended for business use only. To create an account, you must be at least 18 years old, represent a lawful business or self-employed trade, and be authorised to bind that business. You are responsible for: ensuring that the information you provide at sign-up (business name, email and chosen subdomain) is accurate and kept up to date; safeguarding access to your account. Login uses Supabase Auth with passwordless magic link and/or Google sign-in, and you must keep your email account and login methods secure; all activity carried out under your account, including by staff you grant access to; configuring your loyalty program, rewards and communications to end-customers in compliance with applicable law. You must notify us immediately at info@mightyloyalty.dk if you suspect any unauthorised access to your account.

The Service and the licence granted

Subject to payment of the applicable subscription fees, we grant you a non-exclusive, non-transferable and non-sublicensable right to access and use the Service in the ordinary operation of your business during the subscription period. The Service is provided as software-as-a-service. We host, operate and maintain the platform, and you access it over the internet. We may improve, update or change the Service's features over time, provided this does not materially degrade the subscription plan you have paid for. The licence does not include any right to resell the Service, to copy or decompile the platform's code, or to use the Service beyond the limits of your chosen plan. All rights not expressly granted are reserved by us.

Subscription plans, pricing and billing via Stripe

The Service is offered in the Standard and Pro subscription plans. The features and price of each plan are shown on mightyloyalty.dk at the time of purchase. Add-ons: On top of the Standard plan you may purchase individual features for a fixed monthly fee per add-on. Add-ons are placed on the same subscription and are billed pro rata from the day you add them. If you remove an add-on, access to that feature ends immediately and the unused days are credited to your next invoice. The Pro plan includes every add-on, so no separate add-on fees are charged on Pro. Billing: Subscriptions are billed in advance through our payment processor, Stripe, Inc., either monthly or yearly depending on the period you select at purchase. You provide your payment details directly to Stripe, and we do not store your full card details. See Stripe's privacy terms at stripe.com/privacy . No free trial: The subscription starts and is charged immediately on purchase. We do not offer a free trial, so there is no period during which you have access without payment. Auto-renewal: The subscription renews automatically at the end of each billing period, that is monthly or yearly, until cancelled. Each renewal is charged to the payment method you have registered with Stripe. Taxes and VAT: Prices are stated exclusive of VAT unless expressly indicated otherwise. VAT and any other applicable taxes are added in accordance with law and appear on your invoice. Price changes: We may change prices with reasonable notice. Changes take effect at the next renewal after the notice, so you may choose to cancel beforehand.

Cancellation and refunds

You may cancel your subscription at any time from your dashboard or by contacting us at info@mightyloyalty.dk . Cancellation takes effect at the end of the current, already-paid billing period, and you retain access until then. Because the Service is billed monthly in advance, we generally do not refund subscription fees already paid for an ongoing period. We do not provide pro-rata refunds for partially used months, unless required by mandatory Danish law or unless we have expressly agreed otherwise. Any statutory rights you may have as a business are not affected by this section.

Acceptable use and prohibited conduct

You may use the Service only lawfully and in accordance with these Terms. You must not: use the Service for unlawful, deceptive or fraudulent purposes, or to send unsolicited marketing in breach of applicable law; upload or distribute content that infringes third-party rights or is illegal, offensive or harmful; attempt to circumvent security measures, gain unauthorised access to systems or data, or interfere with the operation of the Service; carry out automated harvesting, stress testing or loading of the platform beyond normal use without our prior consent; reverse engineer, decompile or attempt to derive the source code of the Service; use the Service in any way that endangers the integrity of the platform or other owners or end-customers. A breach of this section may lead to suspension or termination under section 12.

Data protection and roles

When you use the Service to run your loyalty program, you are the data controller for the personal data of your own loyalty customers (end-customers). You determine the purposes and means of processing that data. MightyLoyalty acts as a data processor and processes end-customer data on your behalf and on your instructions under a Data Processing Agreement (DPA) entered into as part of the contractual relationship. The DPA describes the categories of data, the purposes of processing, security measures and the use of sub-processors such as Supabase, Inc. (database and authentication, hosted in the EU). As controller, you are responsible for having a valid legal basis and for informing your end-customers correctly. Our processing of your data as an owner (account details, billing, support) is described in our privacy policy. You can exercise your rights and raise data-protection matters at info@mightyloyalty.dk . You may lodge a complaint with the Danish Data Protection Agency via datatilsynet.dk .

Intellectual property

All intellectual property rights in the Service, including the platform software, design, source code, the MightyLoyalty trade mark, logos and documentation, belong to Mighty Games Nepal or our licensors. These Terms do not transfer ownership of the Service; they grant only a right to use it as described in section 4. You retain all rights to your own content, brand, logos and end-customer data that you upload to or generate within the Service. You grant us a limited licence to use that content solely for the purpose of providing, operating and improving the Service on your behalf. You must not remove or obscure any copyright notices or trade marks within the Service.

Service availability and support

We aim to make the Service available and reliable on a best-effort basis, but we give no express guarantee of uptime or any particular service level (SLA). The Service may be unavailable from time to time due to maintenance, updates, faults or circumstances beyond our reasonable control. We may carry out planned maintenance and will endeavour to minimise disruption. Support is provided by email at info@mightyloyalty.dk within a reasonable time during normal business hours. The Service relies on third-party providers, including hosting and payment. We are not responsible for downtime or faults caused by those providers, except as required by applicable law.

Warranties disclaimer and limitation of liability

The Service is provided "as is" and "as available". To the extent permitted by applicable Danish law, we disclaim all express and implied warranties, including warranties of fitness for a particular purpose, uninterrupted or error-free operation, and that the Service will meet your specific expectations. To the extent permitted by Danish law, our total liability to you, whether the claim arises in contract, tort or otherwise, is limited to the subscription fees you have paid to us in the 12 months immediately preceding the event giving rise to the claim. We are not liable for indirect or consequential losses, including loss of profit, loss of data, loss of goodwill or business interruption. Nothing in these Terms limits liability that cannot be limited under mandatory Danish law, including liability for intent or gross negligence.

Suspension and termination

We may suspend or terminate your access to the Service if: you materially breach these Terms, including the acceptable-use section, and fail to remedy the breach within a reasonable time of our request; a payment is overdue and the amount owed is not paid after a reasonable reminder; your use poses a security or legal risk to us, other owners or end-customers. In the event of non-payment, we may restrict or suspend access until payment is made. On termination, your right to use the Service ends. Within a reasonable period after termination you may request an export of your data, after which we will delete or anonymise it in line with our retention practices and the law, including the Danish Bookkeeping Act for invoice data.

Changes to the Service or these Terms

We may update the Service and these Terms from time to time, for example to reflect new features, changes in law or business circumstances. We will give reasonable notice of material changes to these Terms, typically by email to the address associated with your account or by a notice within the Service. Changes take effect from the stated effective date. If you cannot accept the changes, you may cancel your subscription before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Governing law, jurisdiction and contact

These Terms are governed by Danish law, excluding any conflict-of-law rules that would point to the law of another country. Any dispute arising out of or relating to these Terms or your use of the Service shall be settled by the Danish courts. We encourage you to contact us first so that we can try to resolve any disagreement amicably. Contact: Mighty Games Nepal, CVR 46350693. Email: info@mightyloyalty.dk . Data-protection supervisory authority: the Danish Data Protection Agency (Datatilsynet), datatilsynet.dk .